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OneList Waterloo Region
One Connection. One Application.

Help and F.A.Q.

Have Questions? Check out our answers to common inquiries from parents

Frequently Asked Questions (F.A.Q's)

No, on this site you can complete and submit an application for child care that will be automatically sent to the child care centre(s) of your choice. Once a space becomes available, you will be contacted by the child care centre for registration.

Yes, you may apply to as many centres as you wish. Your choices will be determined by the information you submit on your application. You will be contacted by the child care centre where a space first becomes available. If you accept this space, you still have the option of remaining on one or more other waitlists.

If no space is immediately available to you, the amount of time you will wait is determined by many factors. You may contact any child care centre to find out where you are on their wait list.


For Support with your OneList Application:

For Technical Assistance with the OneList site, contact OneHSN Technical Support at:

Phone: (888) 722-1540
Email: For assistance or information please e-mail us at:
Hours of Operation: Monday to Friday - 8:00 am to 5:00 pm (EST)
If you have questions about a specific program or if you are looking for information on the status of your application, please contact the child care program directly.

For support with School Board Operated Before and After School care, including registration, scheduling, billing, and tax receipts, please contact the appropriate school board:

Waterloo Region District School Board

Phone: 519-570-0003 x 4704
Hours of Operation: Monday to Friday - 8:30 am to 4:30 pm (EST)


Waterloo Catholic District School Board

Phone: 519-578-3660 x 2225 or 2484
Hours of Operation: Monday to Friday - 8:30 am to 4:30 pm (EST)


For any other (non technical) concerns about your OneList experience, please contact:

The Region of Waterloo

Phone: (519) 575-4400 x 3278
Hours of Operation: Monday to Friday - 8:30 am to 4:00 pm (EST)

Learn more about your child care options by clicking below:

Help finding quality child care:
Parent Guide to Licensed Child Care in Waterloo Region:

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  • Timestamp: 5/27/2022 12:58:17 AM +00:00